A thank you note to an insurance company

You would not believe it, but we have a wonderful insurance company. It restored our trust in an industry, which unfortunately, dished out to us throughout the years, more ill will then good.

Do you remember the water that rained down our family room ceiling, in my post about homecoming?

Well, our insurer – The Australian Pensioners Insurance (APIA), who caters for people over 50 on part time work or retired, was amazing.

The minute we informed them of our problem, they sent their assessor out. The following day, we got reimbursed for money expended on a plumber we engaged first off, and a couple of visitors; who set up four huge fans in strategic positions; to dry the wet ceiling, carpet and walls; and who immediately took one of our rugs for cleaning.

Three days later, when all dried out, the rug came back, and the fans where taken away.

Being around Christmas time, the company was unable to find tradesmen to finish the job before the holiday; and they were beside themselves.

Soon after, a woman plasterer arrived to close the cuts Gerry cut into the ceiling and one of the walls while looking for the source of the water. She was followed by a painter and a carpet cleaner. All we had to do throughout all this process; was to answer phone calls to arrange suitable dates and times, be home to open the door for tradesmen, and confirm the quality of their work, which was superb.

And I must stress - all tradesmen, bar none, were professional to a tee, friendly and obliging. A real pleasure. What more would one want, and how refreshing! What a company -
Thank you APIA.

Renate
Artist, poet and the author of
From the Promised Land to the Lucky Country

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